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Certificate IV in Leadership and Management Units

National Qualification Code: BSB42015

BSBLDR401 Communicate effectively as a workplace leader This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up. This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

BSBLDR402 Lead effective workplace relationships This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry of community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others. 

BSBLDR403 Lead team effectiveness This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies to team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.

BSBMGT402 Implement operational plan Frontline managers are actively engaged in planning activities to achieve the measurable, stated objectives of the team and the organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisation’s productivity and profitability plans. 


BBSBINM401 Implement workplace information systems This unit applies to individuals who, while under supervision, provide services to support legal practitioners. All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions. 

BSBLED401 Develop teams and individuals This unit applies to individuals with a broad knowledge of learning and developments who apply their skills in addressing development need to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

BSBMGT401 Show leadership in the workplace Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline managers model good practice, professionalism and confidently represent their organisation.

SBMGT403 Implement continuous improvement Frontline managers have an active role in implementing the continuous improvement process to achieve the organisation’s objectives. This position, closely associated with the creation and delivery of products and services, means that they have an important role in influencing the ongoing development of the organisation. 

BSBPMG522 Undertake project work This unit describes the skills and knowledge required to undertake a straightforward project of a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

BSBRSK401 Identify risk and apply risk management processes This unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

BSBWOR404 Develop work priorities This unit applies to individuals who are required to design their own work schedules and work plans, and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

This training is delivered with Victorian funding for eligible applicants. People with disabilities are encouraged to apply.